Customer satisfaction is our number one concern. All orders are checked for accuracy and each item is carefully
inspected before being shipped. However, in the event there is a problem with your purchase, our goal is to make an
exchange or credit as easy as possible.
Items will be accepted in return for replacement or credit for any of the following reasons:
1. The item received was damaged.*
2. The item received was defective.*
3. The incorrect item was shipped.
We'll pay the return shipping costs if the return is a result of our error otherwise the customer is responsible for the cost
of return shipping. This does NOT include clearance or slight damage items-that are reduced for quick sale-those are
**Returns are paid via PayPal, our payment processor.**
*Damaged and defective item claims must be reported immediately to our Customer Service department
at firstname.lastname@example.org within 48 hours of delivery to qualify for replacement or credit.
- Return Merchandise Authorization (RMA) numbers are required on all returns. Contact our Customer Service Department at email@example.com to obtain an RMA number. Please note that we cannot accept any return merchandise or return any items we receive without an RMA number. RMA numbers are valid for 14 days from the date of issue.
- Returns must be received within 14 days of assignment of RMA number for replacement or credit. Items received after 14 days from assignment of RMA number cannot be accepted for replacement or credit and cannot be returned.
- We can only process returns for items purchased and shipped from WitchSchoolStore.com.
Items accepted for return should be carefully packed in their original packaging (if possible) and RMA number clearly marked on the outside of the box. Address returns to:
Attn: Traci Logan Wood
Witch School Store
RMA # (Your RMA number)
PO BOX 313
Hoopeston, IL 60942
Once a return is authorized, customer must take all necessary precautions to guarantee the prompt and safe delivery of the item being returned. We cannot issue a replacement or credit if the return is not received. Upon receipt and inspection of the return, we will promptly ship a replacement or issue the applicable credit to the credit card that was used for the original purchase. All credits and refunds will be issued within 10-14 days.
For more information, contact firstname.lastname@example.org
In the event that an order has not been received within 14 days from receipt of a shipping confirmation, please contact us at
email@example.com. If USPS tracking indicates that an order has not been delivered in 30 days from the date of
shipment (the alotted delivery period established by USPS), then we will issue a full credit or replacement of order at the
If USPS tracking confirms that your order was delivered, and you are not in receipt of it, we recommend that you first contact
your local Post Office where it is possibly being held for you.
If USPS tracking confirms an order has been delivered, and you are not in receipt of it, then any dispute you have must be
addressed with USPS directly. Delivery is assumed and designated as such by Witchschoolstore.com and the customer to
be complete when confirmed as delivered by the USPS tracking system. Customers assume all risks and responsibility for
the safety of a shipment upon delivery. witchschoolstore.com cannot be responsible for theft or loss of delivered goods, and
assumes no such liability.
Mail theft and mail fraud (i.e.: the false reporting of stolen or unreceived mail) are federal crimes. We will actively assist USPS
authorities and our customers by providing any documentation that may be helpful in reporting and/or recovering a
Our shipping labels reflect the "ship to" address as entered by the customer at the time of ordering. In the event that an
incorrect address has been entered by the customer, witchschoolstore.com assumes no responsibility for the delivery of the
order. In the event that a misaddressed shipment is returned, customer will be charged any fees incurred for return postage
due. Upon return of any misaddressed shipment, customer will have the option of having the order reshipped to the correct
address (new shipping charges apply), or cancelling their order, whereupon a charge-back will be applied to their credit card
for the cost of goods only (we cannot credit for shipping charges on goods shipped)—minus a 15% restocking fee.
Thank you and Blessings!
**If you have any shipping or return policy questions, email us firstname.lastname@example.org**